Terms and Conditions

These Terms and Conditions govern your use of the website and services provided by Strathnairn Beach Cafe LTD. By accessing our website, placing an order, or visiting our premises, you agree to be bound by these terms in full. Legal entity name: Strathnairn Beach Cafe LTD We are registered in Scotland, United Kingdom. These Terms apply to all customers, visitors, and users of our services. We reserve the right to update these Terms and Conditions at any time. Updates will be published on our website and take effect from the date of publication. Continued use of our services constitutes your acceptance of the revised terms.

We do not store credit card details nor do we share customer details with any 3rd parties.
Strathnairn Beach Cafe LTD is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 2.1 What Information We Collect We may collect and process the following personal data: • Your name and contact details (email address, phone number, delivery address) • Order history and food preferences • Payment information (handled securely via our payment processor; we do not store full card details) • Information submitted through our website contact forms or online ordering platform • Technical data such as IP address and browser type when you visit our website 2.2 How We Use Your Information We use your personal data to: • Process and fulfil your orders • Communicate with you about your orders or enquiries • Improve our products and services • Comply with legal and regulatory obligations • Send you marketing communications, where you have consented to receive them 2.3 Data Sharing We do not sell your personal data to third parties. We may share your data with trusted service providers, including payment processors and online ordering platforms, solely for the purpose of fulfilling your order. All third parties are required to handle your data securely and lawfully. 2.4 Data Retention We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. 2.5 Your Rights Under UK GDPR, you have the right to: • Access the personal data we hold about you • Request correction of inaccurate or incomplete data • Request erasure of your data, subject to our legal obligations • Object to or restrict the processing of your data • Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk To exercise any of these rights, please contact us using the details in Section 6. 2.6 Cookies Our website may use cookies to improve your browsing experience. You can manage or disable cookies through your browser settings. Continued use of our website constitutes your acceptance of our cookie policy.

3.1 Delivery Areas We offer delivery to selected local areas. Delivery availability is confirmed at checkout when you enter your address. We reserve the right to amend our delivery zones at any time. 3.2 Delivery Times Estimated delivery times are provided at the point of ordering and are given in good faith. Times may vary due to demand, weather, or circumstances outside our control. We do not guarantee delivery within a specific timeframe. 3.3 Delivery Charges Any delivery charges are displayed clearly at checkout before you confirm your order. Charges may vary depending on your location and order value. 3.4 Failed Deliveries If a delivery attempt fails due to an incorrect address or because no one is available to receive the order, we may not be able to offer a refund. Please ensure your delivery details are accurate before placing your order. 3.5 Click & Collect We also offer a click and collect service. Orders placed for collection must be collected within the time specified at checkout. Uncollected orders may not be eligible for a refund.

We want every customer to be completely satisfied with their experience at Strathnairn Beach Cafe LTD. If you are not happy with your order, please contact us as soon as possible. 4.1 In-Store Purchases If you are dissatisfied with any item purchased in our cafe, please notify a member of staff at the time of service. We will offer a replacement or a full or partial refund at our discretion. 4.2 Online Orders For orders placed online: • Cancellations must be made before the order has entered preparation. Once preparation has begun, we may be unable to cancel or refund your order. • If your order arrives incorrect, damaged, or not as described, please contact us within 24 hours of receipt. • Refunds are not available for items that have been consumed or substantially used, unless they were faulty or incorrectly prepared. 4.3 How to Request a Refund To request a refund, please contact us using the details provided in Section 6. Please include your order reference number, a description of the issue, and where applicable, a photograph. 4.4 Processing Refunds Approved refunds will be processed within 5 to 10 working days to your original payment method. We reserve the right to refuse a refund request where we have reasonable grounds to believe it is not valid. 4.5 Statutory Rights Nothing in this Refund Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer legislation.

If you have any questions, complaints, or requests relating to these Terms and Conditions, our Privacy Policy, our Refund Policy, or any other matter, please contact us: Strathnairn Beach Cafe LTD Marine Rd Nairn IV12 4EA Scotland, United Kingdom Email: info@strathnairnbeachcafe.co.uk Facebook: https://www.facebook.com/Strathnairnbeachcafe We aim to respond to all enquiries within 2 working days.